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The Citizens Advice service aims -
to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively
and equally
to exercise a responsible influence on the development of social policies and services, both locally and nationally.
We are an independent service providing free, confidential and impartial advice to everybody regardless of race, sex, disability or sexuality.
Nationally, during 2004/2005, we helped people deal with
5,259,000 new problems - 4,767,000 in England, 271,000 in Wales and 221,000 in Northern Ireland broken down as follows:
- Benefits 1,566,000
- Consumer and Utilities 1,133,000
- Housing 499,000
- Employment 438,000
- Legal 389,000
- Relationships 302,000
- Tax 128,000
Key facts about the Citizens Advice service 2004/05
The Citizens Advice service helps people resolve their money, legal and other problems by providing free advice and information, and by influencing policymakers. The work of the Citizens Advice service impacts on people’s lives in thousands of different ways. The service is:
- one of the UK's largest voluntary organisations. Citizens Advice and all bureaux are registered charities
- made up of a network of Citizens Advice Bureaux. There are 475 members in England, Wales and Northern Ireland (at 31 March 2005)
- a provider of free, independent and impartial information and advice from nearly 3,400 locations – helping people resolve nearly 5.3 million new problems a year
- a respected source of influence on local and national policy
- the largest provider of free money advice in the UK
- an employer and skills training agency with a workforce of over 28,000 people, the majority of these volunteers
- well known by the public - a Mori poll in 2001 showed that 96 per cent of the public has heard of us and 41 per cent have used us at some time in their lives.
- Other categories - 694,000
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